Order FAQ's

For orders through this website, we have a low MOV of only $150+gst across our brands*

We do have certain products where you use the supplier's portal. The MOV for those sites is applicable to those orders. Please contact us with any questions.

To offset the freight charges we offset the cost with up to $40.00 RRP worth of products.

Shipping

We use several national courier and postal services to provide you with Prompt national service where you can track your delivery.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We run special offers and place items on clearance regularly. These items are limited and clearance items cannot be returned or refunded.

How to Order

Please apply on our Become a Stockist page. Our team will confirm your account and you will be sent an account invite and onboarding email.

1. If you have the login email, click on the activate link and create your password. 

2. If you did not get the email, click here to reset your password with the email address linked to your existing account.

There is no need to complete the application again.

1. Add your selected products and quantities to your cart. When checking out, you can add any delivery notes to let us know how to help you with this order. 

2. You can add your desired delivery address to each order if they are being delivered to another address or for your customer.

3. Delivery is now calculated for you based on your product selection. Certain products carry free shipping or custom shipping rates. To find out more about delivery here is our Delivery FAQ's

4. Complete your order and pay for your items. Our team will communicate delivery timelines to you shortly after.

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